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As an organization that has a large stake in the retail industry, Goodwill of Greater Washington is keenly interested and aware of the evolution taking place. In this week’s blog, we look at two questions. First, what are some of the permanent changes we can expect for retail? Second, is retail still a good career choice?

To get good customer service almost anywhere in the US, you need to pay a premium for it. But why is something that can so obviously help businesses survive and excel in this economy seems to be so elusive?